Refund policy
At Last Rodeo Western Wear & Hat Bar, we want you to love your purchase. If you are not completely satisfied, we gladly accept eligible returns within 30 days of delivery.
Return Eligibility
To qualify for a return:
- Items must be unworn, unused, and in original condition
- Tags must still be attached
- Original packaging is required
- Proof of purchase or receipt is required
To begin a return request, please contact us at:
Returns sent without prior authorization may not be accepted.
Return & Exchange Shipping Costs
Customers are responsible for all return shipping costs for returns and exchanges. Return shipping labels are not provided free of charge and the cost of the return shipping label is the customer’s responsibility.
If Last Rodeo Western Wear & Hat Bar provides a prepaid return shipping label for convenience, the cost of the return shipping label may be deducted from the customer’s refund.
Original shipping charges, if any, are non-refundable.
Last Rodeo Western Wear & Hat Bar will cover return shipping costs only if the item received is damaged, defective, or incorrect due to an error on our part.
Custom & Final Sale Items
The following items are non-returnable:
- Custom shaped or personalized hats
- Custom hat bands
- Special orders
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at info@lastrodeoaz.com so we can resolve the issue promptly.
Exchanges
To exchange an item, we recommend returning the original item first. Once your return is approved, you may place a new order for the desired item.
Refunds
Once your return is received and inspected, we will notify you regarding approval status.
Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since approval of your refund, please contact us at info@lastrodeoaz.com.
European Union Orders
For orders shipped to the European Union, customers may cancel or return eligible orders within 14 days of delivery in accordance with applicable consumer protection laws.